PingBloom (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, platform, and related services (the “Services”).

We may collect the following types of information when you interact with PingBloom:

• Personal Information: Name, email address, phone number, billing details, and other information you provide during account creation or communication with us.

• Business Information: Company name, WhatsApp Business Accounts, Instagram Business Accounts, and CRM data you upload.

• Usage Data: Logs, device information, IP address, browser type, and activity data related to use of our Services.

• Customer Data: Contact lists, conversation history, and campaign data that you store in our platform.

We use the collected information to:

• Provide, maintain, and improve our Services.

• Enable integrations with WhatsApp API, Instagram API, and other supported tools.

• Process transactions, billing, and wallet recharges.

• Communicate updates, technical notices, and support responses.

• Detect, prevent, and address security or technical issues.

• Comply with legal obligations.

We do not sell or rent your data. We may share information only with:

• Service Providers: For hosting, payment processing, or technical support.

• Third-Party APIs: (e.g., WhatsApp Business Platform, Instagram) to provide functionality.

• Legal Authorities: If required by law or in response to legal requests.

We implement industry-standard security measures (encryption, restricted access, monitoring) to protect your data. However, no method of transmission or storage is 100% secure.

• Customer data is stored only as long as necessary to provide our Services.

• Deleted contacts/chats may be automatically overwritten per plan limits.

• You may request account deletion by contacting info@pingbloom.com.

• Depending on your location, you may have rights to:

• Access, update, or delete your data.

• Request a copy of your stored information.

• Withdraw consent for processing.

• To exercise these rights, contact us at support@pingbloom.com.

• Our website may use cookies or tracking technologies to improve user experience and analyze traffic. You can manage cookie preferences in your browser settings.

• If you access PingBloom outside India, please note your data may be processed and stored in India or other jurisdictions where our service providers operate.

• We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

• For any privacy-related questions or concerns, contact: info@pingbloom.com